Sales Policy of Dealoptopis

Effective Date: February 26, 2025

At Dealoptopis, we are committed to providing high-quality ceramic products and a seamless shopping experience. This Sales Policy outlines the terms and conditions under which we sell products, process orders, and ensure customer satisfaction. By purchasing from Dealoptopis, you agree to the terms outlined in this policy.

1. Product Availability

At Dealoptopis, we strive to ensure that all products are available for immediate purchase. However, due to high demand or supply chain issues, certain items may be temporarily out of stock. If a product you order is unavailable, we will notify you as soon as possible and provide an estimated restock date.

  • In-stock Items: These items are available for immediate shipping and will be processed once your order is confirmed.
  • Out-of-stock Items: If an item is out of stock, we will notify you immediately. You can choose to wait for the restock or cancel the order for a full refund.
  • Pre-order Items: For products that are available for pre-order, we will provide an estimated shipping date. Once the product is available, it will be shipped promptly.

2. Pricing and Payment Methods

All prices on Dealoptopis are listed in U.S. dollars. We reserve the right to change the prices of products due to market fluctuations or promotions. The price shown at the time of purchase is the amount you will be charged.

  • Payment Methods: We accept a variety of payment options, including:
    • Credit/Debit Cards: Visa, MasterCard, American Express, Discover.
    • PayPal: A secure and easy way to pay online.
    • Bank Transfers: Available for large orders. You will receive instructions at checkout.
    • Gift Cards: If applicable, you can redeem gift cards for your order.
  • Sales Tax: Sales tax will be added to orders based on your shipping address. The exact amount will be displayed at checkout.

3. Order Confirmation and Processing

After you complete your purchase, you will receive an order confirmation email. This email confirms that your order has been received and provides a summary of the items purchased. Please review the order details carefully to ensure everything is correct.

  • Order Processing Time: We typically process orders within 1-2 business days of receiving them. During busy periods, such as sales events or holidays, processing times may take longer. We will notify you if there is any delay.
  • Order Acceptance: An order confirmation does not constitute acceptance of your order. Dealoptopis reserves the right to cancel any order for reasons such as payment failure, out-of-stock items, or fraud prevention.

4. Shipping and Delivery

We offer several shipping options to suit your needs. Shipping fees will be calculated at checkout based on your location and the shipping method selected.

  • Domestic Shipping (Within the U.S.):

    • Standard Shipping: Typically takes 5-7 business days after processing.
    • Expedited Shipping: Takes 2-3 business days after processing.
    • Two-Day Shipping: Guaranteed delivery within 2 business days after processing.

  • International Shipping: We offer international shipping to a variety of countries. Shipping fees and delivery times will vary depending on your location. International shipments may take between 7-21 business days.

  • Tracking Your Order: Once your order has been shipped, you will receive an email with a tracking number. You can track your order through the carrier’s website.

  • Shipping Delays: While we strive to ensure timely delivery, certain circumstances like weather, customs delays, or high shipping volume may cause delays. We encourage you to check the carrier’s website for real-time updates.

5. Returns and Exchanges

If you are not satisfied with your purchase, we offer a 30-day return policy for most items. Items must be returned in unused and original condition with all packaging materials, tags, and accessories intact.

  • How to Return an Item: To initiate a return, please contact us at info@dealoptopis.xyz or call 608-637-9486. We will provide a Return Merchandise Authorization (RMA) number and instructions on how to return the item.

  • Refund Process: Refunds will be issued to the original payment method once the returned item is received and inspected. Please allow 7-10 business days for the refund to process.

  • Exchanges: We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

  • Non-Returnable Items: Certain items, such as personalized or custom-made products, opened video games, and health products, are not eligible for returns unless defective or damaged.

6. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 7 days of receiving your order. We will provide a prepaid return label for damaged or defective items, and either issue a replacement or a full refund once we receive the returned product.

  • Damaged Items: If the product is damaged during shipping, please retain all packaging materials and contact us immediately with photos of the damage.
  • Defective Items: If the product is defective (not due to misuse or mishandling), we will either repair, replace, or refund the item.

7. Order Cancellations

Orders can be canceled within 24 hours of placing the order, provided the order has not been processed or shipped. To cancel an order, please contact our customer service team as soon as possible at info@dealoptopis.xyz. Once an order has been processed and shipped, it cannot be canceled.

8. Payment Security

At Dealoptopis, we use advanced encryption to ensure the security of your payment information. All transactions are processed via secure, PCI-compliant payment gateways. We also use fraud prevention tools to verify payment details to protect both you and our business from unauthorized transactions.

9. Why Choose Dealoptopis?

  • Exceptional Quality: We offer high-quality, handcrafted ceramic products made to last.
  • Fast and Reliable Shipping: We provide reliable shipping options, including expedited delivery for faster arrival.
  • Customer-Centered Service: Our customer service team is always available to assist you with any questions or issues regarding your purchase.
  • Sustainable Practices: We are committed to sustainability in our sourcing and packaging, providing eco-friendly products without compromising quality.

10. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically for any updates.

11. Contact Us

If you have any questions about this Sales Policy, or if you need assistance with an order, please do not hesitate to contact us:

Dealoptopis
Phone: 608-637-9486
Email: info@dealoptopis.xyz
Address: 1241 Primrose Lane, Viroqua, Wisconsin, United States

Thank you for choosing Dealoptopis. We are committed to providing you with excellent products and service. If you have any concerns or need assistance, our team is here to help.