Refund and Return Policy of Dealoptopis

Effective Date: February 26, 2025

At Dealoptopis, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and straightforward Refund and Return Policy to ensure that your shopping experience is hassle-free. Please take a moment to review the following terms and conditions regarding returns and refunds.

1. Eligibility for Returns

We accept returns for most items purchased from Dealoptopis within 30 days from the date of delivery, provided the following conditions are met:

  • The item is unused, in new condition, and in original packaging.
  • The return request is made within 30 days of receiving the item.
  • You must provide the proof of purchase (order number, transaction ID, or receipt).
  • The product is not a custom-made or personalized item. These items are not eligible for return unless they arrive defective or damaged.

Certain products, such as sale items, gift cards, or opened video games, may not be eligible for return. Please refer to individual product listings for any specific return exclusions.

2. How to Initiate a Return

To return an item, please follow these steps:

  1. Contact Us: To begin the return process, reach out to our customer service team at info@dealoptopis.xyz or call us at 608-637-9486. Provide your order number, the product(s) you wish to return, and the reason for the return.

  2. Return Authorization: After receiving your return request, our team will issue a Return Merchandise Authorization (RMA) number and provide you with detailed return instructions.

  3. Prepare the Return: Carefully pack the item in its original packaging, including any accessories, manuals, and promotional items that came with it. Make sure the item is in new, unused condition.

  4. Ship the Item: You are responsible for covering the return shipping costs unless the item is defective, damaged, or incorrectly shipped. We recommend using a trackable shipping service to ensure the item is returned safely.

  5. Return Processing: Once we receive the returned product, we will inspect it to confirm its condition. Returns typically take 7-10 business days to process, after which we will initiate your refund or exchange.

3. Refunds

Once your return is approved, we will issue a refund to your original payment method. Refunds will be processed within 7-10 business days from the date of receipt of the returned product. Please note that the following terms apply:

  • Original Payment Method: Refunds will be issued to the credit/debit card, PayPal account, or other payment methods used during checkout. If you paid by bank transfer, we may request additional information to complete the refund process.
  • Partial Refunds: If you return part of an order, a partial refund will be issued for the value of the returned products. Shipping fees and taxes are non-refundable.
  • Processing Fees: If the product was purchased with a discount or a special promotion, the refund amount will be adjusted accordingly.

Refunds may take several days to appear in your account, depending on your payment provider’s processing time.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, we recommend following the return process to return the original item and placing a new order for the item you prefer.

If you would like to exchange an item for the same product, please contact our customer service team before initiating the return. We will work with you to make the process as seamless as possible.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We will provide you with a prepaid return label and either send you a replacement or issue a full refund upon receipt of the damaged product.

  • Damaged Items: If your product is damaged during shipping, please retain all packaging materials, and contact us immediately with photos of the damage. We will work with the carrier to resolve the issue and arrange for a replacement or refund.
  • Defective Items: If your product is defective and not due to mishandling, please let us know right away. We will either replace the product or issue a full refund.

6. Non-Returnable Items

Certain items are not eligible for return unless they are defective or damaged. These items include:

  • Custom-made or personalized products
  • Gift cards
  • Opened video games or movies
  • Health and hygiene products (such as certain ceramics with cosmetic purposes)
  • Sale items

Please check individual product pages for specific return eligibility.

7. Shipping Costs

  • Return Shipping: If you are returning an item because it is damaged, defective, or incorrect, Dealoptopis will cover the return shipping costs. You will be provided with a prepaid return shipping label.

  • Non-Defective Returns: If you are returning an item for any other reason (e.g., you changed your mind or ordered the wrong product), you will be responsible for the return shipping costs. These costs are non-refundable.

  • Original Shipping Fees: If your return is approved, the original shipping fees you paid are non-refundable, unless the return is due to an error on our part.

8. Late or Missing Refunds

If you have not received your refund after the processing period, please first check your bank or payment provider account. It may take additional time for your refund to appear.

If you still have not received your refund, please contact us at info@dealoptopis.xyz or call 608-637-9486 for further assistance.

9. Order Cancellations

Orders can be canceled within 24 hours of placement, provided the order has not yet been processed or shipped. To cancel your order, please contact our customer service team immediately at info@dealoptopis.xyz.

Once an order has been processed and shipped, it cannot be canceled. If you still wish to cancel the order, you will need to follow the return process once the item is received.

10. Why Choose Dealoptopis for Your Returns and Refunds?

  • High-Quality Ceramics: We provide only the finest handcrafted ceramics, ensuring that you receive products that meet your expectations.
  • Flexible Returns: We offer a straightforward return process for most products, allowing you to return items that are not right for you.
  • Customer-Centric Approach: Our customer support team is here to assist you through every step of the return and refund process, making it as simple and hassle-free as possible.
  • Eco-Friendly Practices: We use eco-conscious packaging for returns and encourage sustainable practices in our return and refund processes.

11. Changes to This Refund and Return Policy

We reserve the right to modify or update this Refund and Return Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically for any updates.

12. Contact Us

If you have any questions about this Refund and Return Policy or if you need assistance with a return or refund, please feel free to contact us:

Dealoptopis
Phone: 608-637-9486
Email: info@dealoptopis.xyz
Address: 1241 Primrose Lane, Viroqua, Wisconsin, United States

Thank you for choosing Dealoptopis. We are dedicated to ensuring that your shopping experience is smooth, enjoyable, and worry-free. If you need any help, our team is here to assist you!